Contact-centre data platform
internalContact-centre data lived in separate vendor tools (Genesys and Zendesk). The goal: one governed platform for KPI reporting, built and tested without ever touching production data.
Challenges
- › Wire-level mock of both vendor APIs: 22 endpoints, seeded synthetic data, contract tests
- › Bronze → silver → gold pipelines on Microsoft Fabric, with gold remodeled as a star schema for self-serve Power BI
- › Repository governance in Terraform: PR plan comments, daily drift checks, apply on merge









